We present a sample of the perfume you ordered so you can try it without opening the bottle, allowing you to return the unopened bottle if necessary. Products purchased through the electronic website are not returnable through Vemont branches at all. The return and exchange policy does not apply to opened perfumes; please try the perfume only through the attached sample. Please fill out this form if you wish to return the product (Return Form). The permitted period to return orders is 7 days from the date of receipt, and once the shipment reaches us, the due amount will be transferred after verifying its safety within 1-9 working days from the arrival of the product. Delivery and cash on delivery payment are paid services for receiving the order and paying at that time; when the product arrives and the return is desired, it will be deducted for the customer's benefit. Offers consisting of more than one product are non-refundable. The return and exchange policy applies to the hair perfume product (Sow Classic) as a standalone product. The return and exchange policy does not apply to the spray (aerosol) and body oil products. If the offer includes receiving an additional free product, both products must be returned together in good condition and unopened. Return will not be accepted for one without the other. Orders paid via Tamara, Tabby, or Mada will have their amounts refunded through Tamara, Tabby, or Mada. If your order contains a product available in stock and a pre-order product, your order will arrive in one shipment on the date specified for the pre-order product, whether inside or outside Saudi Arabia. Note: By filling out the return form, you agree to the full return policy. Return steps at Vemont: * Submit a return request via the return form, and the return label will be sent to the same email registered in the return form within 2-7 working days from the date of filling out the return form. * Ship the product to be returned via SMSA or Aramex as mentioned in the email (free return cost). * After that, the amount will be transferred to your account upon receipt of the product. For international orders, if you do not receive the order due to lack of response, failure to pay customs fees, or any other reason, customs fees and shipping charges will be deducted from the refund amount. Note: Shipments outside Saudi Arabia are non-exchangeable and non-refundable at all, so we do not send samples for orders outside the Kingdom. If the product received is damaged, contact customer service within 48 hours of receipt at the latest; beyond that, the request will not be accepted. Note: The product must be delivered to SMSA or Aramex as mentioned in the email. After the return label reaches your email within 14 days from the date of the return label, please check your email and spam folder when requesting a return. If you have any other inquiries, we are happy to serve you through Vemont customer service channels. Instagram: vemont@ Email:
[email protected]
